FAQ

Where is our company located?

Our company is located in central part of Slovakia, city of Partizanske. Offices, quarantine and veterinary clinic under one roof guarantees satisfaction for our customers.

Can you help me locate a breeder?

Unfortunately not. There are many other sites doing that. Our policy is to visit each breeder we work with in person to assure that the puppies are coming from good homes. This is only possible for us here in Slovakia or in the neighboring countries.

Where do we source our puppies?

Throught the years on market our company has developed chain of responsible breeders supplying us with healthy and unique puppies. Our company specializes only in three breeds we offer as it takes a lot of time to source the highest quality dogs.

Do I have to qualify to be able to purchase one of your puppies?

No, we do not believe we should qualify anybody when buying puppies from us! One of our customers said it right: “They’re great dogs but we don’t need anyone qualifying us as to whether or not we deserve the right to buy one of their puppies.” It is our intention to place our puppies in good homes. However we certainly reserve the right not to sell if we believe it is in the best interests of the dog.

Do you have a contract?

No. But before you purchase your dog you are required to state that you have read our Terms and Conditions.

Do your puppies receive any vaccinations?

All our puppies receive the vaccinations necessary for their age, and any additional vaccinations that are required to meet your countries import regulations.

Are your puppies neutered?

Unless stated otherwise in the Breeder’s Note, our puppies are not neutered.

At what age should I neuter my male puppy? Can it be done, before my puppy is sent to me?

You can of course request for this to be done. But it is only possible at the age of 6 months and up.

Is my puppy going to be vet checked?

Expert daily oversight from our medical team with a specific focus on the quality of life contditions, eating habits, and many other important unavoidable aspects for a safe and healthy development of the puppies are provided by VET4YOU - veterinary clinic. This cooperation quarantees the satisfaction of our customers.

What is included in the price of the dog?

The price of the dog is inclusive of everything that ensures it comes to you happy and healthy. This includes the airline approved crate, veterinary costs before arrival, veterinary certificate, vaccinations and deworming. The cost of delivery is not included.

Does the price of the dog include shipping?

The price of the dog does not include shipping. The shipping fee is separate as it depends on individual factors, such as the destination, size of the crate, and airline. Prices can vary a great deal, from just a few hundred euros, into the thousands of euros. For shipping to certain countries with very strict import regulations there may be additional charges.

How much will it cost to ship my puppy?

The cost of shipping depends on various factors, but the two most significant ones are: the size of the crate which your dog travels in, and the airline company. Size of course depends on your dog’s age and the breed. For a small breed the age is less of a factor, but for a bigger breed the older the dog as it grows, the greater the cost. Airlines prices vary by large amounts. Much like the cost of your flight tickets would depend on the choice of airline; the most expensive can be twice as much as the cheapest. As a default we will always offer the most economical option that we consider safe to ship with. You have the option to upgrade to any airline of your choice.

Do you offer any discounts?

Yes we do. We are privileged to have many returning customers, and we are happy to reward the trust they place in us. Therefore we offer a 100€ discount on the 3rd dog purchased as well as every subsequent dog.

What type of payment do you offer?

Payment can be made by credit card, debit card (Visa, MasterCard), PayPal or bank transfer.

When do I pay for the dog?

You do not have to pay the total amount all at once as long as the total price is paid prior shipping. Payments can be made at your convenience as long as…

  • The minimum amount to reserve your puppy is 100€.
  • The total price (dog and shipping) is due 15 days before the planned date of arrival.
How long before I get my puppy?

We ship our puppies at the earliest possible moment, but never before 10 weeks. Each country has their own import regulations, with differing minimum age restrictions. Please look on our delivery page for the import regulations to your destination.

How long is the flight? Is my puppy given food and water during the transport? Isnt it too cold/hot for the puppy?

We only ship our puppies with pet friendly, major airlines that have many years experience with shipping animals and have strict safety regulations, such as KLM and Lufthansa. The airplanes have a separate, temperature controlled room for live animals. This is very safe and most puppies sleep through the flight. In most cases, the puppy stays overnight in one of the airline’s cities in Europe, where he/she is provided with food and water before continuing to the final destination.

Will my puppy be quarantined upon arrival?

Every country has their own regulations regarding animal import. We are happy to provide you all necessary information depending from destination.

Will my puppy come with a pet passport?

Every puppy will come with original EU PASSPORT containing vaccination records, health check records along identified with ISO micro-chip.

Is an import permit required for my puppy?

Most countries do not require an import permit. Countries that do, include, but are not limited to the UAE, Australia, Bahrain, Kuwait, China, Saudi Arabia, Oman and Qatar. Import permits are required firstly to make sure the breed of dog is allowed, and secondly to ensure the dog has all the documents needed. We will provide you with all necessary information and documents to make it easy for you. We also offer assistance in most of these countries through our local partners.

What is the vaccination scheme for our puppies?

All necessary vaccinations are received according to their age and country of destination.

Why none of our puppies come with pedigree or kennel club registration?

Vast majority of our puppies go directly to new families only as pets with no intention for future breeding. In general puppies with registration are valued twice as much by breeders. Althought all of our puppies are great examples of breeds they represent.

What training will the puppy be given and will it require more after it arrives?

We are happy to see that you are thinking about training as it is very important. Puppies are not in general trained before departure, it is up to the breeder what training they choose to give the puppy. However if you wish for specific training this can be arranged for an additional fee. All puppies require proper training from their owner after arrival.

What is the best diet for my dog?

We recommend at first to feed your puppy the same food that the breeder gave. You can gradually try a different food brand that is available in your location. We always recommend super premium or holistic (grain free) dry brands. Good choices are, for example Royal Canin. We recommend feeding your puppy 4 times a day until 3 months of age, then 3 times a day until 6 months. From then on you can feed your puppy twice a day, and depending on your choice feed the dog 1 or 2 times a day from 1 year old.

What kind of environment should I create for my puppy?

This depends on several factors such as the dog breed itself, your circumstances where you live. What really is important is to leave space for the dog, let it have his or her own corner where no one should intrude, where he can feel safe and by himself. But make sure breakables and any safety hazards such as electric cables are out of reach. Having plenty of dog toys too is a good idea.

Flight

SEARCH

Search our listing and choose the puppy you like.

RESERVE

Reserving the puppy through our website is secure and very easy. We offer various trusted payment methods. Minimum deposit to reserve your puppy is 400€. Final payment will be due up to 15 days before planned arrival.

WAIT

Once the deposit is paid the puppy is no longer advetised on our website. Unfortunatelly the minimum age to ship puppies to most countries is 4 months of age. During this period we will ensure your puppy is 100% ready for the travel. Meanwhile we recommend to prepare everything necessary to ensure your new family member arrives to safe place. During this period.

UP TO DATE

Depending on various factors it could be a matter of a couple of weeks, or even a couple of months before your puppy is sent to you after you reserve it. During this time we will provide you with updates on your puppy. All necessary vaccinations and health checks will be arranged during this period.

BOOKING

We will book the flight for your puppy for the earliest date allowed and organise the documents needed for the import. We book the flight for the second part of the week, depending on the destination. You can let us know which day is more convenient for you. Once the flight arrangements have been made, will we inform you promptly. If you deem it necessary, we will hold your puppy longer – in these circumstances you must pay applicable boarding fees.

HEALTH AND SAFETY

Your puppy will visit a veterinarian to ensure they are healthy and meet all the requirements for travel. This usually takes place one or two days before departure. We separate the puppies from their mothers and littermates as late as possible to prevent separation anxiety and socialization problems. In addition, a government veterinarian also checks your puppy to ensure that he/she is healthy and fit for the journey.

DELIVERY

Our company features official approved vehicles for the transport of animals. We also use trainde and licensed drivers under the guidelines and norms of the European Union. Furthermore we cooperate with various airline companies depending on the location of delivery.

DATE OF DELIVERY

This is dependent on your location as different countries have different minimum age requirements for dogs to be be imported. However we never deliver earlier than 10 weeks of age for the health and happiness of the puppy. The age of entry depends on the minimum vaccination requirements, especially for Rabies which cannot be given until 12 weeks of age. Most countries require a 21 day waiting period after the Rabies vaccination so 4 months of age is the earliest import allowance. There are a small number of countries where we can deliver at 3 months and some where it is one year, such as Australia.

ARRIVAL

When your dog is approaching the age where it can travel to you, you will be informed of the expected arrival date and time for you to collect your dog. Please be waiting for your puppy at the airport at the given time. Usually the puppy is available 2 hours after the flight’s arrival time, and a valid ID such as passport or driver’s licence is needed. We suggest giving your puppy bottled water upon arrival. It is also recommended to feed him/her with the same brand that he/she has previously been fed with. Please take your dog to a licensed vet within 48 hours for a post arrival check up.

Door to door

SEARCH

Search our listing and choose the puppy you like.

RESERVE

Reserving the puppy through our website is secure and very easy. We offer various trusted payment methods. Minimum deposit to reserve your puppy is 100€. Final price will be payed after delivery of your puppy.

WAIT

Once the deposit is paid the puppy is no longer advetised on our website. Unfortunatelly the minimum age to ship puppies to most countries is 15 weeks of age. During this period we will ensure your puppy is 100% ready for the travel. Meanwhile we recommend to prepare everything necessary to ensure your new family member arrives to safe place. During this period.

UP TO DATE

Depending on various factors it could be a matter of a couple of weeks, or even a couple of months before your puppy is sent to you after you reserve it. During this time we will provide you with updates on your puppy. All necessary vaccinations and health checks will be arranged during this period.

DATE OF DELIVERY

Our staff member will cotanct you a few days before delivery. You will arrange a date of delivery.

HEALTH AND SAFETY

Your puppy will visit a veterinarian to ensure it is healthy and meet all the requirements for travel. This usually takes place one days before departure. We separate the puppies from their mothers and littermates as late as possible to prevent separation anxiety and socialization problems. Our company features official approved vehicles for the transport of animals. We also use trainde and licensed drivers under the guidelines and norms of the European Union.

ARRIVAL

You will be contacted one day before delivery to confirm the date of delivery. Please be waiting for your puppy next day. We will bring you your puppy with some food. We suggest giving your puppy bottled water upon arrival. It is also recommended to feed him/her with the same brand that he/she has previously been fed with. Please take your dog to a licensed vet within 72 hours for a post arrival check up.

Health Check

Who is our partner for health check?

Our company cooperates with veterinary clinic vet4you. Thanks to that we can guarantee 24/7 health care for puppies.

What are the benefits of health check?

This service means 100% health care for puppies like no one else can give them.

What does the health check include?

Every puppy is monitored for congenital defects, or any other health problems.

Does the health check include any special care?

Yes, our veterinarians are taking care of puppies’ fur, claws, eyes and everything else to make the puppy healthy and happy.

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