We are offering guarantees with various conditions and of different lengths, but all based on one key principle: we stand by our customers throughout their whole time with their dog. Therefore on the rare occasion when one of our dogs had a serious health issue, we have always tried to help, regardless of whether the guarantee covered it or if the guarantee was still valid.
We have come to realize that the dog itself is more important than the guarantee it comes with. We all want to own healthy dogs and not have to worry about health issues and how to validate a guarantee. We want to own dogs, not guarantees.
With that in mind, we came to the following conclusions:
While we cannot guarantee that your dog remains healthy forever, we can however guarantee that we select your puppy with the utmost care, and from a healthy and genetically sound background. This is our promise to you!
We believe that introducing a daring guarantee with no time limits is the best choice for our customers. And for us, having such a guarantee reminds us that we have long term and huge responsibility to our customers, and ensures that we never lessen our care and always strive for the best.